Steps to return an order:
Send us an email, as if you are returning it, indicating the order number and the name of the product you want to return
You will receive an email with the collection request and the approximate date when the courier will pick up the package. (collection is done in about 1-2 working days from the date of request)
We will send it to the courier, who will collect the return package from you and deliver it to us at our expense. You just have to hand over the package.
Refunds will take place no later than 14 days from the date of order cancellation. We inform you that we can stop sending money until the ordered items are not received, or until you send the proof of shipment – depending on the event that will take place first.
Contact in case of returns: